Frequently Asked Questions
Everything you need to know about your Gordons Direct beauty shopping experience.
How long does shipping take for my beauty products?
Standard delivery typically takes 3-5 working days. We also offer an express shipping option for those who need their skincare and makeup essentials delivered within 1-2 working days.
What is your return policy for opened cosmetics?
For hygiene reasons, we can only accept returns on items that are unused, unopened, and in their original packaging within 28 days of purchase. If a product is faulty, please contact our customer service team immediately.
Are the products sold on Gordons Direct authentic?
Yes, we are an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturer or official distributors to ensure 100% authenticity.
Do you offer international shipping?
Currently, we ship to addresses within the UK and Ireland. Please check our shipping page for specific rates and any restrictions on flammable items like perfumes or aerosols.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.