Returns & Exchanges
At Gordons Direct, we want you to be completely satisfied with your beauty purchase; however, if you are not happy with your order, items can be returned within 14 days of receipt provided they are unopened and in their original packaging.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization code.
Secure Packaging
Carefully pack the unused items in their original boxes to ensure they are protected from damage during the transit process back to our warehouse.
Ship the Items
Affix the provided return label to your package and drop it off at your nearest authorized postal carrier or collection point.
Processing & Refund
Once our quality control team inspects and approves the returned beauty products, your refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing